Terms of service

TERMS OF SERVICE

LLH School of Phlebotomy & Healthcare Technicians

Effective Date: October 18, 2026

1. Overview

Welcome to the online store of LLH School of Phlebotomy & Healthcare Technicians ("LLH," "we," "us," or "our").

Our online store provides educational resources, healthcare training materials, digital downloads, study guides, eBooks, planners, merchandise, and related products designed to support students, healthcare professionals, and individuals pursuing careers in healthcare.

By visiting our website, browsing our products, or making a purchase, you agree to comply with these Terms of Service, our Return and Refund Policy, and our Privacy Policy.

If you do not agree with these terms, please discontinue using our online store.

Our online store is powered by Shopify, which provides the e-commerce platform used to offer our products and services.

2. Eligibility and Use of Our Store

By using our online store, you represent that you are at least the age of majority in your state or jurisdiction or have obtained the necessary consent from a parent or legal guardian.

You agree to use our website and products only for lawful purposes.

You may not use our store to engage in fraudulent activity, violate intellectual property rights, distribute malicious software, or interfere with the operation or security of our website.

We reserve the right to refuse or cancel orders when reasonably necessary to prevent fraud, unauthorized activity, or violations of these terms, subject to applicable law.

3. Products and Educational Materials

LLH offers products that may include:

  • Phlebotomy and healthcare certification study guides

  • Educational eBooks and digital learning resources

  • Printable student planners, worksheets, and checklists

  • Healthcare training tools and supplies

  • School merchandise and accessories

  • Physical books and educational materials

  • Other downloadable or physical products

We make reasonable efforts to ensure product descriptions, images, pricing, and availability are accurate.

However, product colors, packaging, and appearance may vary slightly from images displayed online.

We reserve the right to modify product descriptions, discontinue products, or correct errors in pricing and availability.

4. Digital Products and Downloads

Certain products sold through our online store are delivered electronically rather than shipped physically.

Digital products may include PDF files, eBooks, study guides, printable worksheets, templates, and other educational materials.

By purchasing a digital product, you acknowledge and agree that:

  • You are purchasing access to a digital file, not a physical item.

  • Digital products are generally delivered through a download link or email.

  • You are responsible for ensuring your device supports the file format identified in the product description.

  • Download links may have access or download limits when disclosed at purchase.

  • You must provide an accurate email address to receive your purchase.

Digital product purchases are generally nonrefundable once the product has been delivered, accessed, or downloaded, except where otherwise required by law or stated in our Return and Refund Policy.

If you experience difficulty downloading or accessing a purchased file, please contact us for assistance.

5. Digital Product License and Intellectual Property

All digital products, educational materials, graphics, written content, logos, and original resources created by LLH are protected by applicable intellectual property laws.

Purchasing a digital product grants the customer a limited, nonexclusive, nontransferable license for individual, personal educational use unless otherwise stated.

Customers are strictly prohibited from:

  • Reselling or redistributing LLH digital products.

  • Sharing purchased files with others.

  • Uploading purchased materials to public websites or file-sharing services.

  • Reproducing or distributing materials for commercial purposes.

  • Removing copyright notices, logos, or identifying information.

  • Claiming LLH educational content as their own original work.

  • Modifying and republishing LLH materials for resale.

Customers may print downloadable worksheets, study guides, and planners for their personal educational use unless otherwise specified.

Purchasing a product does not transfer copyright ownership or other intellectual property rights to the customer.

Unauthorized reproduction, distribution, or resale may result in appropriate legal action.

6. Educational Disclaimer

LLH educational materials are intended to support learning, professional development, and preparation for healthcare-related certification examinations.

While we strive to provide accurate and useful educational information, purchasing or completing an LLH educational resource does not guarantee:

  • Passing a national certification examination.

  • Receiving a professional license or certification.

  • Employment or job placement.

  • Admission into a healthcare training program.

  • Meeting specific state licensing or certification requirements.

Certification and licensing eligibility requirements vary by state, employer, and certifying organization.

Customers are responsible for verifying current certification and licensing requirements with the appropriate governing authorities.

LLH educational resources are not a substitute for required clinical training, supervised practical experience, or professional medical advice.

7. Pricing and Payments

All product prices are displayed in U.S. dollars unless otherwise indicated.

Payment must be successfully processed before an order is fulfilled or a digital product is delivered.

We accept payment methods made available through our Shopify checkout.

Applicable taxes, shipping charges, and other fees will be displayed during checkout.

We reserve the right to correct pricing errors and cancel orders affected by such errors, subject to applicable law. If payment has already been collected for an order we cancel, the amount paid will be refunded.

Promotional offers, discounts, and coupon codes may be subject to additional conditions and expiration dates.

8. Orders and Order Confirmation

After placing an order, customers will generally receive an electronic order confirmation.

An order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted or fulfilled.

We reserve the right to limit or cancel orders when reasonably necessary because of suspected fraud, inventory shortages, pricing errors, or other legitimate business reasons.

If an order is canceled after payment has been collected, the applicable payment will be refunded.

Customers are responsible for providing accurate billing, shipping, and contact information.

9. Shipping and Delivery

Physical merchandise is shipped according to the shipping options and estimated delivery periods provided during checkout or in our Shipping Policy.

Shipping times are estimates and may be affected by:

  • Carrier delays

  • Weather conditions or natural disasters

  • Holidays

  • Supply availability

  • Incorrect shipping information

  • Circumstances beyond our reasonable control

LLH is not responsible for carrier delays outside our control, but we will make reasonable efforts to assist customers experiencing delivery issues.

Digital products are delivered electronically and do not require physical shipping.

10. Returns, Refunds, and Exchanges

All returns, refunds, exchanges, and cancellations are governed by our separately published Return and Refund Policy.

Eligible physical merchandise may be returned within 14 calendar days of delivery, subject to the conditions in that policy.

Digital products are generally final sale once delivered, accessed, or downloaded, except where required by applicable law.

Damaged, defective, incorrect, or inaccessible products should be reported promptly so that we can investigate and provide an appropriate resolution.

Please review our Return and Refund Policy before completing your purchase.

11. Customer Accounts and Information

Customers who create an account are responsible for maintaining the confidentiality of their login credentials.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for activities conducted through your account to the extent permitted by applicable law.

Please notify us promptly if you suspect unauthorized access to your account.

12. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our online store may include your name, email address, shipping address, billing information, and purchase history.

Information is collected, processed, and protected as described in our separately published Privacy Policy.

Our store uses Shopify and may rely on authorized third-party service providers to process payments, deliver digital products, and fulfill orders.

By using our store, you acknowledge that your information will be handled as described in our Privacy Policy.

13. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment processors, or external resources.

These third-party services operate under their own terms and privacy policies.

LLH is not responsible for the content, policies, or practices of independent third-party websites.

Customers should review the terms and policies of any third-party services they choose to use.

14. Prohibited Activities

Customers may not use our website or products to:

  • Engage in unlawful or fraudulent activities.

  • Infringe upon LLH intellectual property rights.

  • Distribute malicious software or harmful code.

  • Attempt unauthorized access to website systems or customer accounts.

  • Interfere with website security or functionality.

  • Misrepresent affiliation with LLH.

  • Reproduce or commercially distribute copyrighted LLH educational materials without authorization.

We reserve the right to restrict access or take appropriate action when these terms are violated, subject to applicable law.

15. Disclaimer of Warranties

We make reasonable efforts to provide accurate product information and maintain a functional online shopping experience.

However, except for warranties that cannot legally be excluded, our website and digital services are provided on an "as available" basis.

We do not guarantee that website access will be uninterrupted, error-free, or compatible with every device or software application.

Nothing in these terms excludes rights or remedies that customers are entitled to under applicable consumer protection laws.

16. Limitation of Liability

To the fullest extent permitted by applicable law, LLH School of Phlebotomy & Healthcare Technicians shall not be liable for indirect, incidental, special, or consequential damages arising from use of our website or products.

This includes, where legally permissible, losses arising from temporary website interruptions, digital download compatibility issues, or unauthorized redistribution of purchased materials.

Nothing in these terms limits liability that cannot legally be excluded or restricted.

17. Changes to Terms of Service

LLH reserves the right to update or modify these Terms of Service from time to time.

Revised terms will be posted on our website with an updated effective date.

Changes will apply prospectively unless otherwise permitted or required by law.

Customers are encouraged to review these terms periodically.

18. Governing Law

These Terms of Service are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where mandatory laws of another jurisdiction apply.

Any disputes arising from purchases or use of our online store will be handled in accordance with applicable law.

19. Contact Information

If you have questions regarding these Terms of Service, an order, or a purchased product, please contact:

LLH School of Phlebotomy & Healthcare Technicians

2211 S Highway 77, Suite 103
Lynn Haven, FL 32444

Website: https://www.llhschoolofphlebotomy.com

Please include your name, order number (if applicable), and a description of your inquiry.

Thank you for choosing LLH School of Phlebotomy & Healthcare Technicians!

We appreciate your support and are committed to providing educational resources that help students build confidence, develop knowledge, and take meaningful steps toward their healthcare career goals.

Your Future in Healthcare Starts Here!