Shipping policy

SHIPPING & DELIVERY POLICY

LLH School of Phlebotomy & Healthcare Technicians

Effective Date: October 18, 2026

1. Overview

Thank you for shopping with LLH School of Phlebotomy & Healthcare Technicians!

We are committed to providing a positive shopping experience and making sure your educational materials, healthcare supplies, and merchandise reach you as efficiently as possible.

Please review our Shipping & Delivery Policy before completing your purchase.

2. Order Processing

Orders for physical products are generally processed within 2–3 business days, excluding weekends and recognized holidays.

Processing time refers to the time required to prepare, package, and arrange shipment of an order. It does not include shipping transit time.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Certain products, including customized merchandise, special-order items, or products temporarily unavailable, may require additional processing time.

If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

3. Shipping Methods and Delivery Times

LLH ships eligible physical merchandise within the United States through available shipping carriers, which may include USPS, UPS, or other shipping providers.

Estimated delivery times after shipment are:

Standard Shipping: Approximately 3–7 business days.
Expedited Shipping: Based on carrier availability and the delivery estimate provided at checkout.
Special Orders: Delivery estimates may vary depending on product availability and fulfillment requirements.

Shipping estimates are not guaranteed delivery dates unless an expressly guaranteed service is purchased and confirmed.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the selected shipping method, package details, and delivery destination.

Any applicable shipping fees will be disclosed before the customer completes the purchase.

Promotional free-shipping offers, if available, may be subject to minimum purchase requirements or other conditions.

5. Digital Products — No Shipping Required

Digital products are delivered electronically and do not require physical shipping.

Digital products may include:

eBooks and downloadable study guides
Certification preparation materials
Printable healthcare planners and worksheets
Digital flashcards and educational resources
PDF documents, checklists, and templates

Once payment is successfully processed, customers will generally receive access to their digital purchase through a download link on the order confirmation page or by email.

Please note:

No physical product will be mailed for digital-only purchases.
Customers must provide a valid email address.
Digital files must be downloaded using a compatible device.
Customers experiencing download difficulties should contact LLH for assistance.

Digital purchases are subject to our separately published Return and Refund Policy.

6. Shipping Delays and Severe Weather

While we strive to ensure timely delivery, shipping delays may occur due to circumstances beyond our reasonable control, including:

Hurricanes, tropical storms, and severe weather
USPS or other carrier disruptions
Federal holidays and peak shipping periods
Natural disasters and emergency conditions
Transportation interruptions
Supply chain disruptions
Incorrect or incomplete shipping information

As a Florida-based business, LLH recognizes that hurricanes and severe weather may occasionally affect local operations and carrier delivery schedules.

When delays occur, we will make reasonable efforts to communicate available updates and assist customers with tracking their shipments.

7. Order Tracking

When tracking information is available, customers will generally receive a shipping confirmation email containing their tracking number.

Customers may use this information to follow their shipment through the carrier's tracking system.

Please allow time for tracking information to become active after a shipping label has been created.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact LLH as soon as possible.

We will attempt to correct the address before shipment when feasible.

Once an order has shipped, address changes may not be possible.

Additional shipping charges resulting from an incorrect address, refused delivery, or returned package may be the customer's responsibility, where permitted by law and disclosed before additional charges are collected.

9. Lost, Missing, or Delayed Packages

If your package has not arrived within the estimated delivery period, please review the tracking information and contact us for assistance.

We may request that you:

Verify the shipping address provided at checkout.
Check with household members or building management.
Review available carrier delivery notifications.
Allow the carrier to investigate a missing or delayed shipment.

We will review missing-package reports and work with the shipping carrier when appropriate.

Where an order is confirmed lost or undelivered, LLH will determine the appropriate replacement, refund, or other remedy in accordance with applicable law and the circumstances of the shipment.

10. Damaged or Incorrect Shipments

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 calendar days of delivery, whenever possible.

Please provide:

Your name and order number
A description of the problem
Photographs of the damaged or incorrect product, if available

We will review the issue and determine an appropriate resolution, which may include replacement, refund, or another remedy.

Nothing in this section limits rights provided by applicable consumer protection laws.

11. Local Pickup

Local pickup may be available for select products when offered as an option during checkout.

Pickup Location:

LLH School of Phlebotomy & Healthcare Technicians
2211 S Highway 77, Suite 103
Lynn Haven, FL 32444

Customers selecting local pickup will receive instructions when their order is ready.

Please wait for pickup confirmation before visiting the school to collect your order.

Local pickup availability may vary according to school operating hours, staffing, and product availability.

12. International Shipping

At this time, LLH primarily serves customers within the United States.

International shipping is not offered unless specifically made available at checkout.

Customers outside the United States may be able to purchase eligible digital products, subject to applicable restrictions and payment processing availability.